The Issue: The Gap in Digital Use

Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), planning for a smooth rollout. But, complexity, frequent updates, and lack of intuitive guidance often result in a "Digital Adoption Gap":

• User Confusion: Users find it difficult to navigate new SAP interfaces or complete multi-step transactions, leading to frustration and increased use on support teams.


• Process Deviation: Users avoid standard SAP processes, which results in inaccurate entries, compliance risks, and delays.


• Training Attrition: Manual-based instruction is quickly forgotten, leaving staff unsupported when they face real-time tasks.

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• Low ROI: The entire capability of the SAP system is not realised, as most users access only a limited portion of its features.

The Solution: Contextual Support with SAP WalkMe

The WalkMe user enablement layer, fully integrated into the SAP environment, closes the Digital Adoption Gap. It sits on top of your SAP systems to deliver real-time assistance exactly when needed.

By using WalkMe with SAP, your clients can ensure every team member, regardless of background, can be productive from the outset.